Terms & Conditions

MK Property Services is a property inspection company operating across Scotland. Our trading address is:

MK Property Services
Third Floor
3 Hill Street, New Town
Edinburgh
EH2 3JP

Email: info@mkpropertyservices.uk
Phone: 07727 650861

MK Property Services provides independent property inspection services, including but not limited to:

• Pre-completion inspections
• Snagging inspections
• Warranty inspections
• Re-inspections
• Landlord property inspections (routine, pre-tenancy, and end-of-tenancy)
• Specialist property surveys (Conducted by Chartered Surveyors Regulated by RICS)
• NHBC warranty mediation and dispute resolution support

All inspections are visual, non-invasive assessments carried out by experienced independent inspectors. Our reports reflect the observable condition of the property at the time of inspection only.

All bookings are subject to availability and are confirmed only once a deposit of £100 has been received. Submitting a booking request does not constitute a confirmed appointment.

We aim to confirm all bookings within 24 hours of receiving your request and deposit payment. Confirmation will be sent to the email address provided at the time of booking.

It is your responsibility to ensure that access to the property is available at the agreed inspection date and time. Where access cannot be obtained through no fault of MK Property Services, the deposit may be forfeited.

Our fees are as set out on our website at the time of booking. Prices are subject to change without notice, but any confirmed booking will be honoured at the price agreed at the time of confirmation.

A non-refundable deposit of £100 is required to secure your booking. The remaining balance is due before the inspection report is released to you.

Payments are processed securely via Stripe. We do not store card details. All prices are inclusive of VAT where applicable.

Cancellation by you: If you cancel your booking with more than 48 hours' notice prior to the scheduled inspection, we will refund any balance paid beyond the deposit. The £100 deposit is non-refundable in all circumstances.

If you cancel with less than 48 hours' notice, no refund will be issued.

Rescheduling: You may request to reschedule your inspection at no additional charge, provided at least 48 hours' notice is given. Rescheduling is subject to availability.

Cancellation by us: In the unlikely event that we need to cancel your inspection, we will provide as much notice as possible and offer a full refund or the option to reschedule at no extra cost.

Inspection reports are prepared and issued by MK Property Services following completion of the inspection. Reports are typically delivered within 48 hours of the inspection being carried out, subject to complexity.

Reports are provided in digital PDF format to the email address registered at booking. Reports will only be released once full payment has been received.

Our reports are prepared for the sole use of the client named in the booking. They must not be relied upon by any third party without our written consent.

Our inspections are visual and non-invasive. We do not lift floorboards, open sealed units, inspect behind fixed furniture, or access areas that are not safely accessible. Our inspectors will not carry out any works or tests that may cause damage to the property.

Our reports identify defects visible and accessible at the time of inspection. We cannot be held responsible for defects that were concealed, not visible, or arose after the date of inspection.

MK Property Services does not provide structural engineering reports, or valuations. Our reports are inspection reports only and should not be used as a substitute for specialist structural surveys, legal advice, or mortgage valuations.

Where requested, MK Property Services can arrange comprehensive property surveys carried out by qualified Chartered Surveyors.

These may include (but are not limited to):

• Building Surveys
• HomeBuyer Surveys
• Structural Investigations
• Valuation Surveys
• Party Wall Surveys
• Dilapidations Reports
• Land Surveys

These surveys:

• Provide detailed assessments of property condition, structure, and value
• Are conducted by professionals regulated by the Royal Institution of Chartered Surveyors (RICS)

All such surveys are:

• Undertaken by an independent Chartered Surveyor
• Governed by the surveyor's own terms, conditions, and professional obligations

The inspection and survey report is prepared by the appointed Chartered Surveyor, who is solely responsible for:

• The survey
• The findings
• The contents of the report

MK Property Services acts only as the arranger for these services and accepts no liability for:

• The survey itself
• The accuracy of the findings
• Any advice or conclusions provided by the Chartered Surveyor

Our liability to you in connection with any inspection or report is limited to the fee paid for that specific inspection.

We shall not be liable for any indirect, consequential, or special loss arising from reliance on our inspection report, including loss of profit, loss of revenue, or any contractual loss with a third party.

Nothing in these Terms and Conditions shall limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

By booking our services, you confirm that:

• You are the owner, tenant, or an authorised representative of the property to be inspected
• You have obtained all necessary permissions for the inspection to take place
• The information you have provided in the booking is accurate and complete
• You will ensure safe access to the property at the agreed time

If you are dissatisfied with any aspect of our service, please contact us in the first instance at info@mkpropertyservices.uk. We will acknowledge your complaint within 3 working days and aim to resolve all complaints within 14 working days.

All inspection reports, documentation, and website content produced by MK Property Services remain our intellectual property. You may not reproduce, distribute, or publish any of our reports or content without our prior written consent, except for your own personal or private use.

These Terms and Conditions are governed by and construed in accordance with the laws of Scotland. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.

We reserve the right to update or amend these Terms and Conditions at any time. The most current version will always be published on this page. Continued use of our services following any changes constitutes your acceptance of the updated terms.

If you have any questions about these Terms and Conditions, please contact us:

MK Property Services
Third Floor, 3 Hill Street, New Town
Edinburgh EH2 3JP
Email: info@mkpropertyservices.uk
Phone: 07727 650861