Privacy Policy

MK Property Services is a property inspection company based in Scotland. Our trading address is:

MK Property Services
Third Floor
3 Hill Street, New Town
Edinburgh
EH2 3JP

Email: info@mkpropertyservices.uk
Phone: 07727 650861

For the purposes of data protection law, MK Property Services is the data controller of your personal data.

We may collect and process the following personal data about you:

• Identity data: name
• Contact data: email address, phone number, postal address
• Property data: property address, postcode, property size and type
• Booking data: inspection type, preferred dates, notes, booking status
• Financial data: payment records (we do not store card details — payments are processed securely via Stripe)
• Communications data: messages you send us via our contact or enquiry forms
• Technical data: IP address, browser type, and usage data collected via cookies

We collect data from you directly when you:

• Complete a booking or enquiry form on our website
• Contact us by email, phone, or via our contact form
• Submit a review or feedback

We may also collect limited technical data automatically when you visit our website.

We use your personal data for the following purposes:

• To process and manage your inspection booking
• To communicate with you about your booking or enquiry
• To deliver our inspection services and issue reports
• To process payments
• To respond to your queries and provide customer support
• To comply with our legal obligations

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Contract: processing is necessary to fulfil the inspection service you have requested
• Legitimate interests: to respond to enquiries and improve our services
• Legal obligation: to comply with applicable laws and regulations
• Consent: where you have given explicit consent (e.g. marketing communications)

Your personal data is stored securely on the Base44 platform, which is hosted on servers within a secure cloud environment. We retain your data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

Booking and contact records are typically retained for up to 6 years for accounting and legal purposes. After this period, your data will be securely deleted or anonymised.

We do not sell your personal data. We may share your data with trusted third parties only where necessary:

• Stripe: for secure payment processing
• Email service providers: for sending booking confirmations and communications
• Legal or regulatory authorities: where required by law

All third parties are required to handle your data securely and in accordance with applicable data protection law.

Our website may use cookies and similar technologies to improve user experience and collect anonymous usage statistics. You can control cookie settings through your browser preferences. We do not use cookies for targeted advertising.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to restrict processing: to ask us to limit how we use your data
• Right to data portability: to receive your data in a structured format
• Right to object: to object to processing based on legitimate interests
• Rights related to automated decision-making: we do not make automated decisions using your data

To exercise any of these rights, please contact us at info@mkpropertyservices.uk.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO. Please reach out to us first.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the date of the most recent update shown at the top.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

MK Property Services
Third Floor, 3 Hill Street, New Town
Edinburgh EH2 3JP
Email: info@mkpropertyservices.uk
Phone: 07727 650861